Terms & Conditions

Patch Test

Treatments that require patch tests will under no circumstance be carried out if a patch test has not been done at least 24 hours prior to treatment.

Salon Membership

Membership is dependent on you maintaining payments of your monthly Standing Order. If any monthly payment is not received on the due date for payment, then your membership will (except in exceptional circumstances and at our sole discretion) be automatically suspended until all due payments have been brought up to date.

Any property stored in lockers is stored at your own risk. We regret that we cannot accept liability for any loss or damage that may occur to items stored in lockers.

Bookings are only accepted from members whose membership fees are up to date. 

We reserve the right to restrict a member’s ability to pre-book treatments if the member persistently fails to attend booked appointments. Members must keep their personal details up to date at all times. Any changes should be made with a member of staff.

Smoking (including e-cigarettes) is not permitted. 

We ask you to familiarise yourself with the contents of our signs, notices on display and the location of the emergency exits. You are required to abide by our policy on the use of cameras, video and mobile phones.
Failure to adhere to these rules may result in the termination of your membership.


Fuzz Free entitles you to unlimited waxing for any area including intimate with the relevant qualified therapist.


Sleepy Head entitles you to unlimited Swedish massage. Any other form of massage will incur a £10 upgrade charge paid at the time of receiving the appointment.


Nail Addict entitles you to unlimited gel application over the natural nail only. (2 nail enhancements are included in a full application)

Upgrade to  unlimited gel extensions and fixes will be £20 extra per month.

Nail art is paid for as an extra per application at the time of receiving the appointment.


VIP CLUB MEMBERSHIP is an exclusive membership to a better rate of offers and discounts each month. 

Your membership starts from the 1st of the following month. You will be entitled to all the rights and privileges exercisable for the type of membership chosen.

The first monthly payment is due from you to us, is payable immediately and is not refundable other than due to cancellation under the Principal Terms or in the event of breach or negligence by us. The first month’s payment should be a card payment/BACS transfer.

The standing order payment amount is due from you to us paid on the 1st standing order payment date and then every month thereafter. You are obligated to make every standing order payment regardless of non-attendance. You agree to advise us promptly of any change to the Member’s details provided.

If you fail to pay any amount due under this agreement for a period of more than thirty days, then we may pass the debt to a third party company for collection. The reasonable and direct costs incurred in employing the third party company will be borne by you including costs in tracing you if you have changed your address without telling us. 

This agreement can be cancelled if we are in breach of contract including if we do not provide facilities or services you may reasonably expect and we have fallen well below that standard.
We require one month’s written notice in advance of termination of membership. This can be provided by email or letter to the Shergold Spa.

Cancellation will commence from the last day of the next full month from when written notice is received.
You agree to comply with the Rules of Membership which relate to opening hours, use of facilities and your conduct. We may make reasonable changes to these Rules at any time provided we give you reasonable advance notice of the change.

If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.


We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced. We will do our best to resolve any disputes over this agreement. If you wish to take court proceedings against us you must do so within the United Kingdom. Relevant UK law will apply.

If any part of this agreement is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply We may terminate this agreement with immediate effect on notice to you if you are in breach of the Rules (i.e. stealing or other criminal activities within the facility). In this event you will not be liable to pay any further payments, provided such breach is not deemed by us to have occurred primarily in order to qualify you for a refund.

We are proud My VIP Card business partners

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Shergold Spa 

Academy Studios

Unit 10 Romsey Industrial Estate

Greatbridge Road


SO51 0HR

01794 515129

Opening Hours

Monday 9.30-5.30

Tuesday 9.30-8

Wednesday 9.30-4

Thursday 9.30-8

Friday 10-6

Saturday 10-4

Sunday 10-4

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